A familiar experience
For many users, business calling sits inside the same Teams app they already use for messages, meetings and internal calls—without a separate softphone.
Specialists in Microsoft Teams telecommunications integration
Bring business calling into Microsoft Teams.
HAD-IT integrates business telephone numbers and external calling into Microsoft Teams, allowing people to place and receive business calls through the familiar app they already use for chat, meetings and collaboration.
Teams Phone integration
Calling connected
Business calls. Inside Microsoft Teams.
Business numbersIntegrated
Incoming callsIn Teams
Outgoing callsIn Teams
One familiar appChat, meetings and business calls together
Work from more placesSupported computers, mobiles and Teams devices
Professional call handlingAuto attendants, queues and routing
Make Teams the communications hub
Give people one familiar place for business communication.
Many organisations already use Microsoft Teams for chat, meetings and collaboration. Teams Phone extends that familiar environment so properly licensed users can also make and receive external business calls through Teams when it is connected to a suitable public telephone network service.
HAD-IT specialises in bringing those parts together. We assess your existing numbers and phone system, Microsoft 365 tenant, Teams Phone licensing, carrier connection, call flows, devices, network readiness and continuity needs—then coordinate migration, cutover, training and ongoing support.
The benefits of calling in Teams
Make business calling feel like part of the working day.
Integrating telephony into Microsoft Teams reduces the need to move between separate calling and collaboration tools while keeping business numbers and call handling under control.
Business calls in more places
Authorised users can place and receive business calls through supported Teams apps, headsets and certified devices wherever the service and connectivity allow.
Communication with context
Keep chat, meetings, presence and calling in one environment, helping colleagues understand availability and choose an appropriate way to connect.
Professional inbound handling
Use auto attendants, call queues, opening hours, overflow routes and shared voicemail to guide callers to a useful destination.
Common starting points
Teams calling for real organisations.
Every environment is different. We confirm the detail against your people, buildings, applications and responsibilities.
Replacing an older phone system
Move from a traditional or separate hosted phone system to external calling through Microsoft Teams with a planned number migration.
Adding calling to Microsoft 365
Extend an existing Teams environment with the licences, PSTN connectivity, policies, resource accounts and devices it needs for business telephony.
Connecting sites and hybrid teams
Give office, home and mobile users a consistent Teams calling experience while retaining the business numbers and routes each team requires.
Improving reception and customer calls
Design auto attendants, queues, business hours, overflow and voicemail so incoming calls reach an appropriate person or destination.
From phone system to Teams
Integrate calling without losing the detail.
Discover
We map users, numbers, current call flows, Microsoft 365 licensing, devices, contracts, connectivity and continuity requirements.
Integrate & migrate
Teams Phone, PSTN connectivity, policies, call routes, devices and number transfer are prepared around an agreed cutover.
Adopt & support
People receive practical guidance for making, receiving and transferring calls, while the system is documented for ongoing support and change.
Questions, answered
What organisations usually ask us.
We will always confirm product compatibility, licensing and scope against the current environment.
Can we make and receive normal external telephone calls in Microsoft Teams?
Yes. With the appropriate Teams Phone licences and a suitable PSTN connection, users can place and receive external business calls through Microsoft Teams. We help select and integrate the right route for the organisation.
Can we keep our existing business telephone numbers?
Often, yes, subject to provider, ownership and portability checks. We inventory the numbers and confirm the transfer route before a migration is scheduled.
Does everyone need a desk phone?
Not necessarily. Many people use the Teams desktop or mobile app with a suitable headset, while reception areas, meeting spaces and other roles may benefit from certified Teams phones or devices. A mixed approach is possible.
Can you design our auto attendants and call queues?
Yes. We can map and configure greetings, menu options, business hours, holidays, departmental queues, overflow routes and voicemail around the way your organisation handles calls.
Make Teams your business phone
